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This policy provides a description of the manner and use of the website of information collected from Brawn Laboratories Limited (BLL) customers /users accessing or using our website, its purpose, usage and nature of protection granted to such customer information, in consonance with the laws of the land. By accessing and/or using our Platform and providing the information as explained in this Policy, the user consents to the collection and use of the information disclosed. This policy shall commence on and from the point of time of access to our website / provision of personal information / access to information from and/or  through our site, included but not limited thereof.    We, at Brawn Laboratories Limited (BLL), take the privacy and protection of our customers’ information at utmost priority The following discloses our information gathering, usage and dissemination practices for the Website.

Upon procurement of services and/or by virtue of usage of  this website, we are granted access to their personal information. Users providing such personal information to us, renders the same entirely on their sole discretion  and  by voluntarily providing such personal information, he /she /it agrees and acknowledges to the terms and conditions and privacy policies of this website.


  • What information is collected:

At the outset, for the purposes of this policy, personal information shall means and include “ information or opinion forming part of a database, whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion, and which is submitted to and/or collected over the Platform and maintained by it in an accessible form, provided that, any information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as Personal Information for the purposes of this Policy.”

In furtherance of the above definition, we collect information of persons / entities accessing our website which includes inter alia details such as name, postal address, contact number(s),gender, email id, bank or payment details, date of birth, language preference, location, or other related data, included but not limited thereto. We may also maintain a record of the customer’s/user’s product interest and acquire related information about them for us and/or future affiliates.  . Such information is made available to us only on the voluntary submission of such information by the user itself, unless available generally on public domain and database I.

Non- personal information : User of the website should keep in mind, that while they provide their information some extra non-personal information like IP Addresses can be automatically collected by us. This can be used to compile tracking details and demographics.

Device Information:  When connected to our platform via any particular device, we may collect device-specific information such as device model, operating system, unique device identifiers, and mobile network information. We may associate the user’s unique device identifier or phone number with information that he/she may have used to register for certain services or purchase products. Server logs that are maintained by us or by our third-party service providers may contain information about the services that have been used and/or device-specific information. We may also maintain digital communication logs that track information like phone number, calling-party number, forwarding numbers, time and date of calls, duration of calls, SMS routing information. We may use the user’s devices’ IP address or MAC address to track device-event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of user’s request and referral URL. In addition, we may also collect and store information such as browser web storage (including HTML), application data caches and cookies.

The user of website has complete control over the information that he provides to us. Such user can access, delete, and correct his/her information at all instances.


  • How do We Collect Information

Brawn Laboratories Limited may use any number of tools to collect information about our customers/users vide electronic media, their computer access points, mobile devices, web browser that users use to connect to our Website or digital applications. We may also collect information vide other means and communications viz. through our stores, our customer loyalty schemes, by post, email, phone, fax, or text messaging, although we often chose e-mail as a viable mode of communication for its least harmful effect on the environment. We may use cookies or text files to personalize user interactions with our Website. user need not accept our cookies and may customize their browser to restrict its use or may delete the cookies  from their computer or mobile devices.However, non-acceptance or deletion of cookies may delay our Website’s functionality. Effective consent may be provided by using the user’s browser settings, as long as they take positive action. Before using our Website, users are advised to check their current browser settings to ensure that the settings reflect their consent for Brawn Laboratories Limited to place cookies on their devices.

Brawn Laboratories Limited may also collect additional information from the user’s web browser each time they visit our Website viz.  information about the pages that visited, the time spent on each web page, area of the Website, the promotions or advertisements clicked on, and other actions taken while using our Website.


  • Why do we collect Information:

Any personal information voluntarily provided by the user of the website  may be used for the following reasons:

  • Marketing relating activities such as management of membership schemes, Direct and permissible marketing with user of website, to provide better schemes and services.
  • Marketing analysis of our sale in accordance with the customer’s needs.
  • For rendering customers eligible for participation in contests and promotions.
  • For enabling customers to participate in customer research activities.
  • For the betterment of our shop and services.
  • Responding to queries and complaints.


  • Sharing of Information :

The user of the website can be rest assured that we shall not be providing their personal information to any third party for marketing or any other purpose. However, such information may be shared with our affiliates for our business activities and reproduction of such information would be secured by us. We do not share personally identifiable information with non-related third parties without user consent, except to the extent necessary to complete their request for products and services offered through our Website.

Brawn Laboratories Limited may use user’s personal information to contact them via mail, e-mail, landline, or mobile device in order to give them updates about Brawn Laboratories Limited special events, new services, payment confirmations, current information regarding our products, or other promotions that may be of interest to the user. other than to comply with applicable laws. We may also use our customer’s / user’s IP address, or unique devices identification numbers to help protect Brawn Laboratories Limited and our Internet service providers from fraud.

Additional uses of the user’s non-personal and personal information will allow us to tailor products and services specific to their needs, to help organize and manage our relationship with the user or their business, to conduct business, to provide them with customer and guest support, to perform functions that are described at the time of collection, and to enforce our Websites Terms of Use.

We may also use non-personal aggregate information to improve our Website, in lieu of accessibility, demand, searches, customization based on the nature of usage of our website

We may share user information, including personal information and sensitive personal information among our subsidiaries, group companies, affiliates, vendors, suppliers and subcontractors for processing, in order to provide our customers with best quality of services or for internal reasons, primarily for business and operational purposes. Such subsidiaries, group companies, affiliates, vendors, suppliers and subcontractors may be located within or outside India, however subject to user’s express consent.

Brawn Laboratories Limited may also disclose user’s personal information as is necessary to

(a) Comply with a subpoena or court order

(b) Cooperate with law enforcement or other government agencies

(c) Establish or exercise our legal rights

(d) Protect the property or safety of our company and employees, contractors, vendors, suppliers, and customers

(e) Defend against legal claims

(f) Help with internal and external investigations

(g) As otherwise required by law or permitted by law. We may disclose their information in connection with the sale or or any business transaction.


  • Data Storage and Security

Brawn Laboratories Limited implements a variety of security measures to maintain the safety of our user’s personal information when they place an order. These security measures include

(i) Password protected directories and databases to safeguard their information

(ii) SSL (Secure Sockets Layered) technology to ensure that the user’s information is fully encrypted and sent across the Internet securely or PCI Scanning to actively protect our servers from hackers and other vulnerabilities.

Brawn Laboratories Limited makes reasonable efforts to ensure that our Internet service providers have implemented physical, electronic, and procedural security measures to assist with safeguarding the user’s personal information, and to help protect against unauthorized access and disclosure. Our customer’s / user’s information collected by us is stored on our systems in India and/or outside the territory of India, by us or our subsidiaries, group companies, affiliates, vendors, suppliers and subcontractors. By providing information to us in any manner including accessing our Website, users consent to such storage of information as contemplated herein. Notwithstanding our efforts, the Internet has inherent security risks. Brawn Laboratories Limited cannot assure, and users should not expect, that their personal information, personal searches, and other communications will always remain secure. User should take care with regard to how to handle and disclose their personal information or any username or password that are required to use to access services on our Website.

Our privacy policy encloses our commitment to safeguarding our customer’s personal information while storing or reproducing it in any form.


  1. Under many circumstances, the privacy policy may be attached to additional policies and terms in connection with certain purposes.
  2. Every unauthorized or suspicious activity is monitored closely.
  3. Please note that our website uses cookies for better customer experience 


  • Consent

By accessing/ using our website, the user is deemed to have provided information, as has been described in the preceding paragraphs and therefore consents to the use of their data in the manner set out in this Privacy Policy. However users may expressly choose to unsubscribe, withdraw their consent to our collection, use or disclosure of their Information by either contacting us vide by email or call as defined in our various communications or through our official site. If the user has any concern whatsoever, with regard to the withdrawal of consent he/she may get in touch with us through the contact details described in our website.


  • Enforcement:

Brawn Laboratories Limited uses a self-assessment approach to assure compliance with this Privacy Policy and periodically verifies that the policy is accurate, comprehensive for the information intended to be covered, by our privacy principles. We encourage interested persons to raise any concerns using the contact information provided and we will investigate and attempt to resolve any complaints or disputes regarding the use and disclosure of personal information and sensitive personal information in accordance with the principles.


  • General Information and Privacy Support Contact:

Brawn Laboratories Limited may update this Privacy Policy from time to time, and user should take the time to review it each time they visit our Website. By using our Website or providing us with personal information or sensitive personal information after we update this Privacy Policy, users agree to this Privacy Policy as revised. Brawn Laboratories Limited is committed to protecting our user’s personal privacy. Any questions or comments about our efforts to protect user related personal privacy, or for additional information regarding Brawn Laboratories Limited privacy commitment, users or let us know your queries through this website.


  • Copyright

We reserve all rights with regard to copyright over this Privacy Policy  and any nature of unauthorized usage by third parties, in whole or in part for commercial purposes shall amount to infringement  and/or imitation, duplication of our work thus subjecting such infringers/ usurpers  to legal action under the Copyright Act, 1957(Amended) and/or relevant laws of the land.