Order Cancellation / Refund Policy
For cancellation of any order, the customer care should be contacted through email at customersupport@brawnherbals within 24 hours of order placement. Beyond 24 hours, orders placed cannot be canceled or refunded.
For prepaid orders, the process of a refund will up to thirty business days. This shall be in compliance with the Return/Exchange policy.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, You’ll also need the receipt or proof of purchase.
Return/Exchange policy provides our customers with the option of exchange, replacement and/ or refund on certain terms and conditions only, as defined below Return/ Exchange policy – A Customer’s products may be returned or replaced on grounds viz.
- Mistaken delivery of wrong product
- Expired product
- Damaged product being physical damage not contributed by the customer
- Incomplete product
Please note that products with broken seal, tampered, torn product packaging, exchanged, or used, if packaging parts have been missing or exchange for choice shall not be processed for replacement/ return. Additionally, we shall be unable to proceed for return/exchange of products, if the request for return/replacement is not placed within 3 working days from the date of delivery.
For return/ Exchange of products the following process must be followed :-
- Customer may raise a request for the faulty product within 3 working days from the date of delivery, by contacting us vide the details provided on our website.
- Upon receipt of user request we shall review it at the earliest and upon ascertainment of the issue, we shall send our courier partner to replace/exchange the product as deemed fit by us.
- Please note that return/exchange shall be processed upon verification of the claim and Brawn Laboratories Ltd. shall decision on the review of the concerned matter shall be final and binding, which please be noted.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). In other cases, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.