Refund Policy
Order Cancellation/ Refund Policy
For cancellation of any order, customer care should be contacted through email at customersupport@brawnlabs.in within 24 hours of order placement. Beyond 24 hours, orders placed cannot be canceled or refunded. For prepaid orders, the process of a refund will up to thirty business days. This shall comply with the Return/Exchange policy
Return/Exchange policy
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, You’ll also need the receipt or proof of purchase.
Return/Exchange policy provides our customers with the option of an exchange, replacement, or refund on certain terms and conditions only, as defined below:-
Return/ Exchange policy – A Customer’s products may be returned or replaced on grounds viz.
(1) Mistaken delivery of the wrong product,
(2) Expired product,
(3) Damaged product being physical damage not contributed by the customer,
(4) Incomplete product.
Please note that products with a broken seal, tampered, torn product packaging, exchanged, or used, if packaging parts have been missing or exchange for choice shall not be processed for replacement/ return. Additionally, we shall be unable to proceed with the return or exchange of products, if the request for return/replacement is not placed within 3 working days from the date of delivery.
For return/ exchange of products, the following process must be followed:
Customer may raise a request for the faulty product within 3 working days from the date of delivery, by contacting us with the details provided on our website.
Upon receipt of user request we shall review it at the earliest and upon ascertainment of the issue, we shall send our courier partner to replace/exchange the product as deemed fit by us.
You can also contact us at customersupport@brawnlabs.in. If your return is accepted, we’ll send you a return shipping label. Items sent back to us without first requesting a return will not be accepted.
Additional non-returnable items:
Gift cards
Sale Item
Please note that return/exchange shall be processed upon verification of the claim and BHPCL decision’s on the review of the concerned matter shall be final and binding, which please be noted.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Shipping Cost:
We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). In other cases, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
